{"id":2520,"date":"2025-11-21T16:27:36","date_gmt":"2025-11-21T15:27:36","guid":{"rendered":"https:\/\/theauditcompany.s3.kersvers.cloud\/complaints\/"},"modified":"2025-12-22T16:20:42","modified_gmt":"2025-12-22T15:20:42","slug":"complaints","status":"publish","type":"page","link":"https:\/\/theauditcompany.nl\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2520\" class=\"elementor elementor-2520 elementor-1887\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a13749a e-flex e-con-boxed e-con e-parent\" data-id=\"a13749a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7d83067 e-con-full e-flex e-con e-child\" data-id=\"7d83067\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-942af09 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"942af09\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-info\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7e6683 e-con-full e-flex e-con e-child\" data-id=\"f7e6683\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f5211 elementor-widget elementor-widget-shortcode\" data-id=\"b3f5211\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab5253c e-flex e-con-boxed e-con e-parent\" data-id=\"ab5253c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e56746 e-flex e-con-boxed e-con e-child\" data-id=\"4e56746\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1ebd1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6e1ebd1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Complaints<\/h1><p>We believe it is very important that our clients and\/or other involved parties who have comments on the actions of an employee or our services make these known.<br>We can then jointly look for a solution. This also helps us to improve our services.<\/p><p>We have the following <a href=\"https:\/\/theauditcompany.nl\/klachtenprocedure\/\">complaints procedure<\/a>.<\/p><h2>Submitting a complaint<\/h2><p>In accordance with article 1.5 of our complaints procedure, a complaint must be submitted in writing, signed, and contain at least:<\/p><ul><li>the name and address of the submitter;<\/li><li>the date;<\/li><li>a clear description of the conduct against which the complaint is directed.<\/li><\/ul><p>Complaints that are submitted verbally will, at the request of the complainant, be put in writing by the partner or employee of our accountancy organization who speaks to the complainant and, after signing by the complainant, forwarded to the board.<\/p><p>Our complaint service can be reached as follows: <a href=\"mailto:klachtenregeling@theauditcompany.nl\">klachtenregeling@theauditcompany.nl<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints We believe it is very important that our clients and\/or other involved parties who have comments on the actions of an employee or our services make these known.We can then jointly look for a solution. This also helps us to improve our services. We have the following complaints procedure. Submitting a complaint In accordance [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2520","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/pages\/2520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/comments?post=2520"}],"version-history":[{"count":1,"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/pages\/2520\/revisions"}],"predecessor-version":[{"id":2521,"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/pages\/2520\/revisions\/2521"}],"wp:attachment":[{"href":"https:\/\/theauditcompany.nl\/en\/wp-json\/wp\/v2\/media?parent=2520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}